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FAQ
Shipping
Do you offer free shipping?

Yes! We happily offer free shipping on all purchases over $150.00 CAD.

Simply add the items to your cart and see the discount apply during the checkout process. This applies to all regular and sale purchases. Clearance items (50% off) will not be included in the calculation for free shipping).

How long will it take to receive my items?

We ship our items directly through Canada Post. We typically estimate you will receive your items within 5-7 business days. All items ship from our brick & mortar retail location at 206 Commercial Street, Nanaimo, BC, V9R 5G7.

If you need to receive your items sooner, please feel free to email us at [email protected] or call (250) 716-3331. We may be able to arrange priority/expediated shipping for an additional fee.

Can I purchase items online and pick them up in-store?

Yes! In-store pickup is always available and free.

We are currently open Wednesday - Sunday 10:00am - 5:00pm. You can find us at 206 Commercial Street, Nanaimo, BC, V9R 5G7.

Where do you ship to?

We ship our items to all locations across Canada and the United States of America. We also offer in-store pickup at our Nanaimo location.

If you have an address outside of these locations, please contact us at [email protected] and we may be able to arrange a special option. 

Returns
I am able to return items purchased?

NYLA Fresh Thread happily honours returns in exchange for store credit if a return request is received within 30 days of the item shipping. Feel free to message us at [email protected] for further information and enquiries.

Do you accept change of mind returns?

Yes, we do accept change of mind returns in exchange for store-credit assuming the product is still in brand-new condition, and we are contacted within 30 days of the purchase.

Who do I contact to submit a return request?

If you need to return a product for any reason, please message us at [email protected] 

Alternatively, feel free to drop into our retail store at 206 Commercial Street, Nanaimo, BC, V9R 5G7.

My product is defective/I have a warranty claim, what do I do?

If on the very rare occasion you receive a defective product, please message us immediately at [email protected] and we will be happy to rectify the situation for you.

For any long-term warranty issues, it's best to contact the manufacturer directly. Feel feel to email us with regards to obtaining the correct process/contact information for your specific product. 

General
Who are you and when were you established?

NYLA Fresh Thread is an upstart men’s fashion retailer. We’re located at 206 Commercial Street, right in the heart of downtown Nanaimo. We expect to lead our local market in all areas of business casual and contemporary menswear, with a price range to fit any budget.

Thanks to your support and our commitment, we’ve built a strong following since opening in the Fall of 2014.

What sizes and styles do you stock?

We carry a wide selection of business, casual, and contemporary styles for men of all ages. Our sizes range from small to XXXL, with long and tall options as well. We stock jeans, t-shirts, golf shirts, sweaters, cardigans, chinos, and khakis. There’s also dress shirts, dress pants, and sport jackets. Accessories, too! Ties, bow ties, belts, suspenders, wallets, cuff links and more.

NYLA Fresh Thread represents exceptional quality, fair priced, well-known, and trusted brands. Our stock changes regularly – as do our displays – so make sure to come by often to see what’s new. And since we love to support local business, we choose Canadian brands and Canadian-made clothing as much as possible when we’re stocking our shelves.

Can I also find all items that are online, in-store as well?

Yes! All of our online products can be found in-store as well. If you find something online that you like but prefer to shop in-store, feel free to contact us and we can hold the product for you.

Our in-store stock is also larger than our online range, so you may find some extra items you wish to purchase by giving us a visit at our Nanaimo location!

How do you choose your brands and products?

We pride ourselves on being a locally owned and operated store, and in the spirit of small businesses everywhere we strive to give our customers the best shopping experience. As such we only choose products and brands that we believe live up to our menswear expectations with regards to both styles and quality. 

We also have a strong preference for Canadian brands and Canadian-made goods as we believe in supporting those around us.

If you have an enquiry as to stocking your brand in our store, please email us at [email protected] for more information.

I’m female – why would I want to shop in a menswear store?

We all have men in our lives. Dads, uncles, grandfathers, brothers, sons, son in-laws, co-workers, neighbours, husbands, multiple boyfriends… And we all have special occasions where it’s nice to treat these men. On birthdays, anniversaries, during the holidays, and on father’s day, for example. There are many times throughout the year when you might want to celebrate that your special man in your life. What better way than with a gift of high-quality, Canadian-made clothing from NYLA Fresh Thread?

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